Skip to main content

Support & Help Center

Welcome to Rankmonk's Support Center. We're here to help you get the most out of our AI-powered SEO platform.

1. Getting Help​

Quick Support Options​

Priority Support​

Enterprise customers receive priority support with:

  • Dedicated account manager
  • 4-hour response time
  • Direct phone support
  • Custom onboarding sessions

2. Common Issues & Solutions​

Account Issues​

  • Login Problems: Reset your password or clear browser cache
  • Billing Questions: Contact billing@rankmonk.io
  • Account Settings: Access via dashboard settings
  • API Access: Request through support portal

Technical Issues​

  • Generation Failed: Check your keyword input and try again
  • Export Issues: Ensure Google Sheets integration is properly set up
  • Slow Performance: Try clearing cache or using a different browser
  • Integration Problems: Verify API keys and permissions

3. Feature Requests​

We welcome feature suggestions:

  1. Submit via email to features@rankmonk.io
  2. Include detailed use case
  3. Provide examples if possible
  4. Vote on existing feature requests in our portal

4. Bug Reports​

When reporting bugs, please include:

  • Steps to reproduce
  • Expected behavior
  • Actual behavior
  • Screenshots (if applicable)
  • Browser and OS information
  • Error messages

5. Training & Resources​

Documentation​

6. Enterprise Support​

Enterprise customers receive:

  • Custom SLAs
  • Dedicated support team
  • Technical account management
  • Custom training sessions
  • Priority bug fixes
  • Regular strategy sessions

8. Service Status​

Check our service status:

Feedback​

Help us improve:

  • Rate support interactions
  • Participate in quarterly surveys
  • Join our beta testing program
  • Suggest documentation improvements

For any other queries, email us at support@rankmonk.io or use our live chat during business hours.