Skip to main content

Cancellation & Refund Policy

We aim to deliver exceptional results but understand there may be instances requiring cancellations or refunds. This policy outlines our terms for cancellations and refunds.

1. Cancellation Policy​

  • Cancellations must be requested in writing via email to support@rankmonk.io
  • Cancellations will take effect at the end of the current billing cycle
  • Cancellations made at least 7 days prior to the project start date will receive a full refund
  • Cancellations made within 7 days of the start date are subject to a 25% cancellation fee

2. Refund Policy​

  • Refunds are only applicable for unused services as per the agreement
  • Due to the nature of SEO services and resources invested:
    • Completed milestones are non-refundable
    • Work in progress is non-refundable
    • Prepaid services will be refunded on a pro-rata basis for unused portions
  • Refunds will be processed within 5-7 business days of approved cancellation requests

3. Non-Refundable Items​

The following services and items are non-refundable:

  • Programmatic SEO tools and licenses
  • Pre-built content services
  • Custom content already delivered
  • API usage and credits consumed
  • Any services explicitly marked as non-refundable in the service agreement

4. Service Interruption​

If services are interrupted or terminated due to:

  • Violation of terms of service
  • Non-payment or late payment
  • Misuse of services No refund will be provided for the current billing period.

5. Modifications to Policy​

Rankmonk reserves the right to modify this policy:

  • Changes will be effective immediately upon posting
  • Updates will be communicated via email to active clients
  • Continued use of services constitutes acceptance of updated policy

Contact Information​

For questions regarding our Cancellation & Refund Policy:

Special Circumstances​

We understand that special circumstances may arise. In such cases:

  • Contact our support team immediately
  • Provide relevant documentation if applicable
  • Each case will be reviewed individually
  • Exceptions may be made at management's discretion